Billetnet
TicketFast FAQ

TicketFast is the simplest and easiest way to buy tickets. By using TicketFast as a method of delivery, you receive the tickets via e-mail. You will get the tickets right away and you can print them out at any time ahead of the event.

Introduction to TicketFast



Questions & answers


 
ticket scan Q: How does TicketFast work?
A: It is quick and simple! This is how TicketFast works:

1. Select
Select TicketFast as your method of delivery.

2. Purchase
Purchase your tickets.

3. Print
The tickets will be sent by e-mail as an attached PDF-file which you can save on your computer.

The tickets are now saved. Print them any time before the event. You will need Adobe Acrobat Reader 4.0 or later.

4. Enjoy
Bring the tickets to the event where they will be scanned. Have fun!

 
Q: Are there any benefits of using TicketFast?
A: Yes! It is quick and simple:

1. You get the tickets right away.

2. The tickets can be printed when you wish and you don't need to be afraid of misplacing them.

3. If you buy more than one ticket in your order, you can send the PDF to the others in your party so they can print the tickets themselves.

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Q: Which e-mail from Billetnet contains my tickets?
A: The tickets will be sent to you as an e-mail with a PDF-file attached.

When you select TicketFast as your method of delivery you will get two e-mails. The first one is a confirmation which cannot be used to gain entry to the event. The second e-mail is the one with the TicketFast PDF-attached. You can now open this PDF and print the tickets.

Note: If you have purchased more than one ticket in your order, you will need to print all pages, as each page (ticket) has its own barcode.
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Q: Do I need any special software to use TicketFast?
A: You probably already have everything you need.

You need:

1. A printer: Any modern printer should be able to print the tickets in black and white or in colour.

2. Adobe Acrobat Reader 4,0 or later: If you don't have this software you can download it for free here.

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Q: Are the tickets valid at the venue?
A: Yes!

A TicketFast ticket which is printed by you is a valid, legitimate ticket. Store it the same way you would any other ticket or valuable item.

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Q: What happens if I print the ticket more than once or make a copy of it?
A: Only the first scan of the barcode on the ticket will grant entry.

If there are multiple copies of the same ticket, the scanner at the door will tell you that the ticket has already been scanned and you will not gain entry. The buyer's name is listed on the ticket.

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Q: Why is TicketFast not offered for all events?
A: As of October 1, 2011 only very few events do not offer TicketFast.

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Q: What happens if I can't print the tickets?
A:

  • Make sure you have Adobe Acrobat Reader 4,0 (free) or later.
  • Make sure the printer is turned on and working correctly.
  • Make sure enough memory is available on your computer. Shut down any unnecessary applications and try again.
  • Still can't print your tickets? Contact us for help.
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Q: What happens if ...?
A:

If I don't receive the e-mail with my tickets.
First try checking your "junk" mail folder if you have one. If you use Hotmail or any other web-based e-mail system there should be a junk or spam folder you can check. If you use an e-mail program such as Outlook, check your junk folders or spam filters. You can always contact us for help.

Remember, you can always find your tickets under My Account. If you haven't received the tickets by e-mail, click My Account where you can log in and find and download your tickets under "Order history".

I have received the tickets by e-mail but I can't print them.
Save the attached PDF-file from the e-mail on your computer.
Try printing them out again.

If you still can't print your tickets, contact us for help.

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Q: What if my tickets are stolen?
A: Contact us for assistance.

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Q: What can I do if the ticket is not printed correctly?
A:

1. Open the PDF in Adobe Acrobat Reader.
2. In the print window (under 'Advanced'), check the "Print As Image" option and click OK.

If you still can't print it correctly, contact us for help.

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Q: Can TicketFast only be used for purchases online?
A: No, if you buy tickets from our Call Center they can also send you the tickets by e-mail.

 
Q: What if I don't receive my e-mail with the TicketFast ticket?
A: If you don't receive an e-mail with your TicketFast tickets attached you can always download and view your TicketFast tickets under "My Account". First go to My Account and log in. Then click on the link to view your order history. On this page you can see an overview of all your orders. Click on "Show tickets" next to the order in question to open the PDF with the TicketFast tickets.

 
Q: When I print my TicketFast, the font has turned into odd characters?
A: Even if your TicketFast ticket looks fine on the screen, in rare cases, once it is printed, the font looks strange. To solve this, in Adobe Reader, click on "File" and "Print". Under "Advanced", select "Print as image".

If you have any additional questions, see our standard FAQ for more information.
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