All transactions can be done in Danish or English.
When you have selected event and quantity you will be able to choose between different payment and delivery options. The options presented depend on the event, the venue, your country of residence, and how far into the future the event takes place, etc.
Please take note of the delivery options you are presented with. You can read more about them below.
TicketFast – you print the ticket yourself and bring it with you to the venue. You can read more about TicketFast here.
Standard mail – if you buy your tickets at least 3 days prior to the event date, you will be offered this delivery mode.
Registered mail – some events have Registered mail as a delivery option. Registered mail is shipped within 4 business days for a 90 DKK delivery charge per transaction. We recommend providing an address where someone will be available to receive the letter during the day since it will have to be signed for. If a letter sent by registered mail is lost or damaged in transit you have the right to get reimbursed by Post Danmark for up to 1000 DKK. All inquiries in that regard should be directed to the Billetnet Call Center at +45 70 15 65 65.
Budstikken – delivery on the same day. Together with Budstikken we offer delivery on the same day in the greater Copenhagen area. If you purchase the tickets before noon, they will be delivered wthin 4 PM the same day. You can read more about Budstikken here.
Reservation – when reservation is available, you can reserve ticket(s) here at Billetnet.dk and subsequently buy them from the Billetnet Call Center at +45 70 15 65 65 or from any other physical outlet.
Billetnet would like to stress that the liability for carriage lies with the buyer and Billetnet claims no responsibility for any tickets potentially lost in the mail or any other disruptions to the safe delivery of tickets to the buyer. See the paragraph about replacement tickets here though.
If you choose to reserve your tickets, you can pick them up and pay for them at one of Billetnet's outlets around the country and in the Southern part of Sweden. The tickets must be picked up within 3 days. You can also pick up and purchase your tickets from the Billetnet main outlet at Hvidkildevej 64, 2400 Copenhagen NV. We are open Monday through Friday from 10 to 5 PM.
You can view all of our outlets here.
Tickets sold via Billetnet will have a service charge. The service charge is usually between 10 and 30 DKK per ticket - the exact charge depends on the event price and the terms set forth by the promoter. The service charge is included in the price you see on Billetnet.dk.
Additionally, a sales fee of 20 DKK per transaction is added if personal service is involved - from Billetnet's call center, from the post office, or from one of the other outlets. Thus, you will not pay the sales fee if you buy tickets from www.Billetnet.dk.
When buying or picking up reservations at an outlet, a reservation fee of 5 DKK will be charged per ticket. So you'll actually save money if you buy the tickets right away instead of using the reservation option.
Note that the post offices only accept payment with a Dankort or by cash payment.
When picking up tickets from Julius Biljettservice in Sweden, a pick-up fee of 35 SEK per ticket is charged.
Our customer service chat is usually open Monday-Friday between 10 AM and 4 PM.
The chat may be closed during big onsales.