Billetnet
Ticket Insurance

FAQ - Ticket insurance
  • How do I purchase ticket insurance?
    If available for your event, the option to purchase insurance will be offered to you at the time you book your tickets.

  • I have an enquiry regarding a claim (e.g. 'I would like to make a claim' or 'I submitted my claim a number of days ago, have you received it?'). Whom should I contact?
    Please contact our handler Falck TravelCare at assistance@falcktravelcare.dk or +45 70 25 04 05.

  • I have an enquiry regarding my insurance purchase (e.g. 'can I make an amendment to the event/date I am covered for' or 'does my policy cover me for xxx?')
    Please contact Falck TravelCare at support@falcktravelcare.dk.

  • I have a general query or a query regarding cancelling my insurance. Whom should I contact?
    Please contact Falck TravelCare at assistance@falcktravelcare.dk or +45 70 25 04 05.

  • Can the Billetnet Customer Service team deal with my query?
    No. It is important to ensure that you have adequate cover. As such, please contact Falck TravelCare as specified above for any questions.

    You can read more about what the insurance covers and the terms here.

    Please read our guidelines for additional information.
    		•  Chat
    Our customer service chat is usually open Monday-Friday between 10 AM and 4 PM.
    The chat may be closed during big onsales.